Can I get samples before ordering?
THE SHADE DESIGNERS' Free Swatch Samples program lets you touch and compare your choice of fabrics, materials and/or colors for your custom window covering. Swatch samples are currently available on many of the products on our site and we are working hard to make even more available. You can order up to 10 free swatch samples and only pay for Shipping and handling.
Standard shipping and Handling for swatches is $5.99 and orders are usually delivered within 3 to 5 business days via US Mail. We also offer 2 day express shipping for $25 and overnight shipping for $50. Orders placed on the weekend, holidays, or after 12 PM PST during the week will be processed the next business day. Please note: Our manufacturers do not offer samples for mini blinds, so we are unable to provide swatch samples for these products.
I can't find samples for the product I am interested in. How can I order those?
We do our best to provide samples for all of our products; unfortunately, manufacturers do not offer samples for every product we carry.
My bamboo sample looks different from my shade. Why?
Bamboo shades are made from real bamboo wood, so their color and pattern can vary between samples and the actual shade that you order. The color typically ranges between a green, yellow or brown shade. The sample should be used only to get an idea of the string/ladder placement and a general feel for the pattern of the product.
Why doesn't my natural shade match the sample I received?
Natural Shades are created using natural products. By nature, no two strands of grass, wood slat, bamboo or reeds are exactly the same, making every shade truly unique. Slight color, grain and texture variations should be expected. With any type of natural wood product, slight shrinkage, stretching and warping may occur over time.
Why do my wood blinds not match my sample exactly?
Wood is a natural product, so some wood slats may vary. Our manufactures strive to incorporate wood slats that complement each other, but you may see some grain or color variation (particularly in stained wood). This differentiation sets wood apart from other man-made materials and enhances the beauty of your blind. If you need more than one natural blind of the same color, we recommend you order them all at the same time for the most closely-matched grain and color variation.